It is a common mistake when changing addresses to forget to update your shipping address. For more information, click here. Saying they're being delivered to the wrong address implies you had information that they were going to the wrong address and closed other possible problems. He should include a proper address on the shipping label and also put the return address so that if it is delivered to the wrong address, the recipient can return it to the sender. What do I do if FedEx delivered someone else's package? . We're here to support you, but you may not need to call us if you join FedEx Delivery Manager . In short, do everything that you can to make your location stand out so that the delivery person faces no confusion in identifying your house address. You can do so by sending an email or phoning the toll-free number 1-800-463-3339. The driver can rescan it and code it as "refused" with the description that the named recipient moved or does not live there. Sometimes, people evenly accidentally misspell their address when making a purchase which will result in their package going elsewhere. This is the second time FedEx didnt get me my package. Really frustrating that I can not get this resolved and am out over $500. If your FedEx package is delivered to the wrong address, you will need to inform their customer care center. I didn't sign for it either. Have all of your tracking information on hand and be prepared to answer inquiries about where it came from, etc. As soon as the call is transferred to the respective representative, you state your problem.If there has been any altered delivery of a package, then a FedEx representative will turn at your doorstep. Finally, sometimes when packages are being processed, they can be mislabeled by FedEx. The shipment can be easily tracked with the FedEx website. Add any supporting documentation at the applicable step or after youve finished filing. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. The company is alerted either by the sender or by the companys internal tracking system. The fake delivery notice will include a call back number with an 809 area code, or other 10 digit international number. Contacting customer service is relatively easy and accessible and can be done in two different ways by either calling over the phone or online. They generally offer declared value coverage, which is different from insurance. I live alone and do not frequently order anything. If FedEx has the wrong address, it could be because the purchaser entered it incorrectly, or FedEx made a mistake. You could also take it to a FedEx drop facility, like Dollar General. It doesnt happen with any other delivery service. Otherwise, you may check with your neighbors to see whether their house was mistaken for yours. Not a duplex, complex or any other kind of shared living. First, the phone number appears to be from someone's personal number. Check out this link for a USPS list of examples of suffix forms: street suffix names, street suffixes, or suffix abbreviations. Also if you recently moved taking the 5 minutes of time to fill out a change address form at your local post office will save you some heartache later on after finding out your new laptop was delivered to your old address especially if a FedEx package is dropped off with your local shipper service such as the USPS. Many websites store information like your name and address, and it is easy to overlook while checking out after a new address change. By clicking Accept All, you consent to the use of ALL the cookies. As soon as the tracking number details are typed, the shipment can be tracked. If you have doorbell camera footage, be sure to share it with . FedEx is claiming that it's not their drivers fault for misreading signs, and that I should go to the other address and try and retrieve the package (which, I did, and they wouldn't even answer the door for me, although I saw them walking around inside). If they're not able to deliver the package the same day, they will try again the next business day. The package is sitting on my porch. Call the General Customer Support Line. FedEx, UPS, or DHL driver may be delivered the package to a wrong address because they could not see the indicated house number. This can happen due to a typo on the address or the carrier misreading your details. Note that Internet Explorer is no longer supported. You have the legal right to keep it as a free gift, according to the Federal Trade Commission (FTC). Professionals are available online from 9:00 a.m. to 6:00 p.m. (Local Time) Monday through Friday, excluding holidays. They really don't give a shit. If youre unsure, ask your FedEx representative about insurance coverage. This cookie is set by GDPR Cookie Consent plugin. Businesses that are based out of the home frequently use virtual addresses for both professional and privacy reasons. Use correct spelling: Eliminate spelling and typographic errors. They can claim from FedEx if any issue arises regarding the delivery and resolve the situation fast. 8 What to do if UPS does not deliver your package? If you have addressed the parcel correctly, the receipt is irrelevant. Give it to any FedEx driver and ask them to have it delivered to the correct party. How does FedEx Investigate Lost Packages? Busy FedEx shippers seldom have the time to inspect and manage FedEx address corrections. You can also contact FedEx Customer Service at 800 FedEx (800 33339) to specify your available date and time for delivery, or to request FedEx to hold your shipment at any of our Service Center (list available online) for a self-pickup. It is not yours and you may not keep it. If you are in the US youll go to https://www.fedex.com/en-us/customer-support.html and you can start chatting immediately with a FedEx Virtual Assistant. Too bad, FedEx came and crushed my happiness. They let me keep the extra, and yes, on the sent to, the dude had the nickname "Fishcake". You should NOT keep a misdelivered package for any reason. This package is a white plastic bag type mailer and inside is something that feels like it could be a phone charger of some sort is my best guess. Can you check if our neighbor also had delivery from fedex and it was really his package? At what point is the marginal product maximum? Its important to note that not all packages are automatically insured by FedEx. Actually, several of them, to be precise. It was relabeled, but the label doesn't have my name or address on it (it's support to be delivered over an hour away). But opening it, throwing it away, or doing anything else is technically mail fraud. FedEx coverage extends to the damage or loss of the package, also if FedEx delivered to wrong address. Also if you want your package left in a certain spot around the outside of the house leaving a message request on the door for the driver to deliver the box to the side door for instance will take out a lot of the guessing work for the shipping service. The customer support said the station won't pick up (the phone) and they "re-escalated" my case, but I don't really know what to do at this point other than wait and keep calling and hope this is gone by September. However if a week as gone by and you either do not hear from them or do not get your package, it may be a good idea to go ahead with filling a claim with the UPS. Access one site rather than multiple to track your shipments. There is a new, clever scam targeting Amazon customers and people all over . From someone else. If there is any wrong delivery detected on the part of FedEx, you should primarily contact their customer care center. It's actually a federal law, 18 U.S.C. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Contact FedUP and tell them they delivered a package to the wrong address and you will leave it where they left it - but you will not be responsible for its safety. If the FedEx driver or other delivery person cannot answer any of these questions and the local FedEx location is unable to track down the package then theft may be suspected and a police report could be filed. Filing a claim with FedEx is an easy five-step process: So long as you have insurance with your missing package, FedEx will cover up to the specific amount that your package is valued at. Of course, if the merchandise is delivered to you by mistake, instead of to the person named on the address, you cannot keep it. Verify addresses before shipping. It would be about 10 new products and I was so thrilled. The FedEx address corrections not only cause potential customer service issues for your employees but also allows FedEx to deliver the package late with an additional charge. This cookie is set by GDPR Cookie Consent plugin. If your package has truly been misdelivered then the issue turns to who is responsible for the loss and who's job it is to locate it. I'll make sure to take it directly to the post office when they open in the morning. If you get a misdelivered package you should return it to the post office immediately, if it was delivered by the post office. package addressed to someone else. Here, you can yourself collect the package from the nearby FedEx office, thus minimizing the confusion. Filling a claim will require that you disclose the monetary amount your package was worth, including the cost of shipping. So, instead of going through the tedious process of claiming your wrongly delivered package, its better to avoid misdelivered packages altogether. Cases of mistaken identity can happen when FedEx drivers deliver packages. Commentdocument.getElementById("comment").setAttribute( "id", "a52f55c28604720491f7fa0fa1800e2f" );document.getElementById("bbcd140d0a").setAttribute( "id", "comment" ); How does FedEx Investigate Lost Packages? Well, this is everything nice, accessible.is your address correctdid you recently move???? To ensure that the package will not be misdelivered to another address in the neighbourhood, we suggest you add a more visible and larger house plate number, in case the one you currently have is smaller. 1. When I looked closely at it I realized that the recipient's name wasn't mine nor anyone else in my house (wife and children) in fact the recipient has never lived at this address and I don't even. In fact, if you continue to inquire about refunds, FedEx will often tell you to refer to their $100 standard liability limit. What you have to do is to inform your local post office about this. Absolutely not Definitely yes More answers below Sharon Beck Upvoted by Sheila Kousaie Track your FedEx shipments via your phone, laptop, tablet, or desktop computer. If FedEx discovers an incorrect shipment, the very first thing you should do is notify the Customer Service Center. Brian Gibbs founded Refund Retriever in 2006 while running his first eBay-based business and seeing the shortcomings of other shipment auditing companies. This is perhaps the most effective way of getting back your package after an incorrect delivery. When a shipment has been delivered to the wrong address, it is considered a misdelivery. Tom Davenport has literally written the book on analytics. I contacted them to report the missing package and they acknowledged it was incorrectly delivered to the wrong address based on their investigation with the delivery scan occuring on the wrong . Why was my FedEx package delivered to the wrong address? We recommend using one of the following browsers for an optimal website experience. Virtual Addresses are physical locations that accepts and stores your mails and parcels on your behalf. This happens, when your parcel has been delivered to the wrong address. This meeting may be taped. When a misdelivery is discovered, the following procedure is used to retrieve the shipment: Reach the right person the first time, our contact forms will help you. Save my name, email, and website in this browser for the next time I comment. Perhaps, it was a mistake by the delivering staff who read the address wrong or someone at the post office didnt note down the address correctly. This story starts with criminals ordering a nearly $600 Lenovo Ideapad on a credit card that belonged to the man's wife. FedEx refuses to take responsibility, as the driver says he delivered it to the right house, and in some cases, these were clothing items (like what we were supposed to receive yesterday) which were limited run and can't be reproduced for us to actually receive. More than likely, FedEx either misdelivered your package or they had the wrong address. It was signed under a name that wasn't mine, or anyone that I know. babystacks 1 yr. ago. FedEx is one of the major courier companies that connects . That is especially true if you have recently moved and it is a website that you used with your old address. It has a small blocky object on one side with a cord or pen-shaped thing on the other side. The companies will confirm whether they sent your package to the wrong address. Here are some other tips to prevent FedEx address corrections: If FedEx identifies an undeliverable address, it is possible to correct it online. Applicable step or after youve finished filing right to keep it as a free gift, according to the address. Can happen due to a typo on the part of FedEx, should! Mail fraud correctdid you recently move??????????????. Object on one side with a cord or pen-shaped thing on the address or the carrier misreading your details mistaken. Youve finished filing the US youll go to https: //www.fedex.com/en-us/customer-support.html and you may check with your old.! Especially true if you have addressed the parcel correctly, the receipt is irrelevant keep misdelivered. Not all packages are automatically insured by FedEx what you have doorbell camera footage, sure. 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