That means the $20 sweater purchased by Rest of World could cost a company $13 to take back. All the customers can return their products within the time period of 15 days from the date of delivery. Ask the Reader: Shein is fairly new to the eCommerce space so many are not very familiar with their return policy yet. Lastly, tap on the ' Submit ' button. 2.Find the order in My Orders & click "Return Item." 3.Select the item (s) you would like to return, indicate the reason, then submit. Watch on. Today well break down exactly when and how you can return your product for either a refund or exchange. Your first return to SHEIN is free of cost. Shein returns are simple and direct. Mobile number or email address: CONTINUE. So the situation is as follows; you ordered a cloth on the SHEIN app. Step 4: Select the reason for cancellation from the drop-down menu and click the "Yes" button. Yes, Shein is a legit shopping website but it gets mixed reviews from the consumers; some customers are satisfied with the quality they got while some remain disappointed. Here you will get all the information related to how returns work with SHEIN. After the successfull returns process, customers will get their money back within 48 hours via SHEIN wallet. This was a question I was getting a lot as their policy is confusing. Indicate the reasons why you want to return the order and submit it. Set up a reliable system for returns and refunds. Yes, you can but we suggest you contact customer service first before going to return your items. You can get more information by reading below two situations. Once you open the order page, you'll see all the items in that order listed together. Is this going to affect the return at all? I ordered 3 items and they all came without tags. I was told that when doing an exchange you need to start a live chat with Stein first so they can mark your return as an exchange. I live in the United States and love to shop in retail and online. Thanks for your valuable comment. Sign into your SHEIN User Account. Lucky ! Click the "Order Details" link. No, you cant return worn items to SHEIN. Select the order of the item (s) that you would like to return. We suggest you must go throughShein return policybefore making a purchase at Shein.com. Returns are typically processed within 7 days of receiving your package; however, as of January 2022, due to COVID-19 circumstances, refunds are taking approximately 10-12 days to process. Unless the On Sale or Clearance item is marked online as non-returnable you can return it without a problem. It does say at the bottom that its randomly selected though. And under the order it says " As our valued customer, we are happy to provide you with a priority refund for this return. How to respond. For those thinking it might be unfair, keep in mind the company will use the date on the returned packaging to determine if you have met the 45 days. Should I still return the dress? Yes, the first return on your order is free. Press question mark to learn the rest of the keyboard shortcuts. If not, you can request a refund. SHEIN will send your money back to your wallet or account. Next, visit My Order and click the order that you want to return it. Some of our partners may process your data as a part of their legitimate business interest without asking for consent. Due to some reasons like size etc, we dont receive what we are accepting online. Subsequent returns will not be free however. Follow these steps: Login to your SHEIN APP or account using your email address and password. You will receive a notification once your order has been shipped. same thing happened to me too and i don't want to get scammed haha. Read the procedure of SHEIN Return here. Sign in With Facebook. So, rather than attempting the return, which requires sources such as a delivery agent and transportation, SHEIN . If you want to return any product that is not according to your expectations then you will not get a prior refund all the time. If you forgot your password, you can click on Forgot your Password? and follow the steps. Click on the message icon in the upper left corner and click on "Orders.". Since you are here, let us help you out with this tricky situation of why SHEIN refund without returning the item. 3. By signing up you are agreeing to receive emails according to our privacy policy. Return Steps. But was received on 4/21/22 The order # is GSUN1B6420004MP Their generosity is quite intriguing at the same time you would tend to become cautious fearing spammers. In the next screen, go to My Orders and click Returns. I got the same thing Yesterday. I am still awaiting my refund. It is an international B2C e-commerce platform operating in over220 countriesaround the world. Youll want to login to your SHEIN account and go to My Orders. I issued an return of a $8 dollar dress, I can't find any return label and I noticed that the money has already been returned to my bank. The clothes are poor quality, should have realised this from the price. The "Order Detail" page will be displayed. Yes, you can get a refund on SHEIN without returning. Every little shein bag that has clothes in it so I need to put it back in those little shein ziplocks or can I just put them as they are. Refund - Difficult. Here we have explained all you need to know about getting a refund on SHEIN without returning. All the original tags and labels must be attached to the products. Since SHEIN is an online-only store you dont really have a traditional receipt. 6. Their US phone call centre is not open yet, you can contact them here. To return your item, you need to ship it to Sheins return center. Sign in to your SHEIN account. So, if you wanted to return a Shein item, this may be something of a challenge without adequate customer support. Yeah sure, you can return it easily. Hi how can I do a return without a printer? SHEIN will process your return within 5 to 7 business days after items are received at the warehouse. From some leather pants. They now say it will take an additional 3-5 days making for a long 10-15 day wait. The answer is between yes and no. I just got my full refund and Im worried Ill get scammed, You shouldnt be but do be worried if u do it suspiciously u they said they might get the cops involved which seems lame but ion blame em since thats basically free clothing getting tossed around. However, the system can select you twice for a prior refund. 5.Mail out the return package at your nearest Canada Post, UPS . This tap is located at the bottom of the "Order Detail" page. What is their Customer service number? Those days are discounted from the 45-day return policy, meaning in that situation you would only have 29 days left to return your product. Just throw it in the bag with your item(s) and you should be fine. This includes processing and shipping time, so your returned item must be postmarked no later than 45 days from the day you paid for the item on the Shein site. Return Conditions. What day is better to shop at SHEIN [Updated 2023], How To Sell Patpat Clothes And Create A Business Easily [2023], SHEIN Shipping Guarantee: What is it for? May 17, 2022 By Laura Ritterman 1 Comment, Last Updated on May 17, 2022 by Laura Ritterman. 4. If you have already used first free return then next time you will have to pay shipping charges of $7.99 USD. If u can remove original label great. That is all there is to do before you wait for the SHEIN employee to come to get your package. 4,123 reviews for SHEIN, 2.7 stars: 'By far the worst site in History. This is not the return address and will affect processing your return. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); i just sent back and order with 3 dresses and i cannot print a return label because i have no printer. 4. How do I return it . Were you told immediately that you would receive a refund without returning, or were you told a few days later? The consent submitted will only be used for data processing originating from this website. Its my first time ordering from them. But I have it on good authority that theyll still take back the item if you removed the tag but still have it in your possession. While return policies vary by country, the Shein return policy for purchases in the U.S. is fairly straightforward. To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. Thanks to all authors for creating a page that has been read 22,829 times. To talk to SHEIN about your order, you must contact them via chat as you would always do for any other cause. UPS said that Shein does not supply the packing. Press question mark to learn the rest of the keyboard shortcuts. If you got the following message, then dont need to be worried about it. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/9\/9f\/-2022-10-07-.jpg\/460px--2022-10-07-.jpg","bigUrl":"\/images\/thumb\/9\/9f\/-2022-10-07-.jpg\/349px--2022-10-07-.jpg","smallWidth":460,"smallHeight":738,"bigWidth":349,"bigHeight":560,"licensing":"