BUY. To pay with a credit or debit card, go toPayment Methodsand click the blue hyperlink that says Add a New Credit or Debit Card.Fill in the required information exactly as it appears on the cardand click the button that says Save Payment Method.Ifyoureusing aninternational credit card, pleaseenter your shipping address in the contiguous U.S. intothe billing address field andcontact us with your true billing address. What should I do if my recipient hasn't received their eGift Card? AutoShip orders less than $49 do not ship free and are subject to a flat $4.95 shipping fee. Get help from our experts 24/7 1-800-672-4399. Chewy is the industry leader, and fastest-growing firm in the online pet supplies space, reporting $1.35 billion in sales for Q4 2019 (34.7% growth YOY) and is poised for . . Our priority is your pet's health, so we carry the same high-quality prescription items found in vet clinics. contact us with your true billing address. Click Cancel. I accidentally sent my eGift Card to the wrong email address. When your nextAutoshipdelivery is coming up, well send you an email reminder that includes the most up-to-date prices for the items in your order. The prescription has either passed the expiration date or has no more refills remaining. For multiple Autoships: Go to yourPayment Methods, edit your existingpayment method or add a new one, and check the "Update your active Autoships to use this payment method" checkbox. He was so compassionate and kind on the phone. Any discounts or promotions will bereflected in your Order Total. How is Chewy supporting those impacted by the crisis in Ukraine? Press question mark to learn the rest of the keyboard shortcuts. Just add your favorite items to your cart, proceed to checkout, select "Yes" to Autoship at checkout, and set your schedule. You may see strikethrough prices like this while shopping for your pet: Was Price: This price is determined by the recent price history of an item sold by Chewy. Ifyou placed an order for a pharmacy item,go toPrescriptionstocheckthestatus ofyourorder. At this time, we only ship within thecontiguous U.S. Next,add your select your payment method. However, if you do have a written prescription or authorization, please follow the steps below. You can fax or email prescriptions for food, but prescriptions for medications must be sent by mail to: Chewy offers new customers a 30% discount on their first Autoship order. Or,click Shop by Pet to browsedifferent categories. http://www.fda.gov/ForConsumers/ConsumerUpdates/ucm101653.htm. The Was Price is a price that was offered for at least 30 of the past 90 days. Check for an expiration date printed by the manufacturer on the bottle or box. Change link in the NextOrder section and s. o add a Gift Card, click on Add a Gift Card and choose a Gift Card saved to your account or add a new one. At Checkout, enter your pet and vet information, select your approval method, and place your order. If that doesn't show how deeply Chewy cares for all of its customers, then I don't know what does. ND, NE, NJ, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, WV, and WY. Go to the item page, enter your email address, and Click Notify Me to sign up. No, Chewy eGift Cards have no expiration date. It also boasts a 100% satisfaction guarantee policy on every order. Chewy Autoship items regularly receive discounts of at least 5%, and some brands qualify for a discount of up to 10%. Frugality is the mental approach we each take when considering our resource allocations. We sell both prescription food and medications. If the user has to go through a number of people to get to what they need to do, then that requires a lot of time, so its better to just make it easier on them. Any discounts or promotions will bereflected in your Order Total. There's no need to call or update anything online. It also gives you the option to upload your pet's photo trust me you're going to want to do this. The item will appear on the Chewy website next time you update your address or check your account. More information on proper disposal of unused der is placed, our team will work to obtain the approval. Thesecoolers keep your pets medication at a safe temperature forup to 72 hours. Our checkout is easy, fast, and secure. On top of that, shipping is free for orders over $49, or a flat rate of $4.95. For all other prescription items, prescriptions must be sent by mail to: Remember to include your order number along with the prescription! While Chewy can't send everyone a custom portrait, they do use those photos to surprise their customer's pets at random, which is truly something special. No problems. Click on Cancel This Autoship at the bottom of the page To make the cancellation online, simply visit https://www.chewy.com/app/content/faq If your pet continues to lick, or licks the product off, contact your veterinarian immediately. We are required by law to know your pet's medical issues, allergies, weight, breed, and age as they are necessary to ensure safety in dispensing We only charge your payment method when your items ship. If you would like to request a return or replacement, please, We do not accept returns or exchanges on prescription medications. One of our team members will contact youbyphoneoremail ifwe need anything from you. You can sign up for notifications for as many items as youd like. Standing true to its mission statement, Chewy offers 24/7 live support via phone, email, or chat all year round. However, if the medication you received is incorrect or damaged we will You can cancel in the same way if you wish to skip a payment or change your payment date. If you order a refrigerated medication over the weekend, it will ship on Monday. All items purchased from Chewy.com are made pursuant to a shipment contract, meaning that the risk of loss and title for such items pass to you upon our delivery to the carrier. If youneed help canceling your order, pleasesend usa messagewith your order number. Their website states: "Our success is measured by the happiness of the people and pets we serve, not simply by the amount of pet supplies we deliver." These. Autoship has played a major role in Chewy's recent growth. Both prescription medications and veterinary diet items require approval from your veterinarian. No issues. To pay with Apple Pay, visit Wallet & Apple Pay in the settings on your iPhone, iPador Mac and follow the instructions to set up Apple Pay. This will cancel all future shipments of yourAutoshiporder. You can use our eGift Cards to shop on the Chewy website and mobile apps. There's no need to call or update anything online. Louisville, KY 40219. Save 5% to 10% on brands you love when you enable autoship, 100% satisfaction guarantee policy (meaning full refunds), Never have to remember to run to the pet store again, There are shipping costs on orders under $49, Maximum discount of $20 with 30% off your first autoship order, Prescriptions can not be returned or exchanged (exchanges possible if the prescription is damaged or incorrect). To check out,click on the orange button thatsaysProceed toCheckout.While youre shopping,you can alwaysclick the cart in the upper right corner of your screen toview your shopping cart or proceed to checkout. To pay with PayPal, clickAdd Your PayPal Accountand you'll be asked to signin toyour PayPal account. boxes, APO/FPO addresses, or international addresses? Chewy has partnered with GreaterGood Charities to provide Chewy customers with an opportunity to help support those that have been directly impacted by the crisis in Ukraine by donating products via Wish List. if you have a valid prescription or remaining refills on file, you can set up an, If we do not receive a prescription, or if your prescription. On the checkout page, add or select your shipping address. We also accept returns within 365 days of purchase. (all You Need To Know), How Much Is Chewy Per Month? Yesif you have a valid prescription or remaining refills on file, you can set up an Autoship for your pet's prescription medications. (How It Works, Potential Savings, Is It Worth It + More), Chewy First Order Discount (do They Have One + Other Faqs), Does Chewy Have Free Shipping? der is placed, our team will work to obtain the approval. If you do this, it will be free of charge for you. Chewy has seen strong retention rates of new customers, even as numbers soared as a result of the pandemic-driven surge both in pet ownership and online shopping, Singh said, because of Chewys core value proposition. Christian, my service representative, was so kind on the phone. We operate independently from our advertising sales team. At Checkout, enter your pet and vet information. Net sales jumped as well, growing just under 45% to $1.78 billion. What happens if my pet licks the topical product I put on them? The XX-Small size weighs 0.29 pounds, the X-Small size weighs 0.33 pounds, the Small weighs 0.39 pounds, the Medium weighs 0.54 pounds, the Large weighs 0.68 pounds and the X-Large weighs 0.83 pounds. Access your favorite topics in a personalized feed while you're on the go. TalkRadioNews is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com, What Is Chewy Autoship? Chewy is the one-stop-shop for all of your pet supplies. Your payment method will be charged automatically on the date the order is shipped. Disclosure: This post is brought to you by the Insider Reviews team. gladly exchange it for you or provide a refund on a case-by-case basis. Well send one email notification for each item thats back in stock. Usually, prescriptions are processed by the pharmacy within 2448 hours after they are received by mail. Once the order is placed, our team will work to obtain the approval. Simply add items to your cart and go to checkout. Get a 35% discount on your first auto-ship order! Simply search for the item and add it to your cart. Our checkout is easy, fast, and secure. "Change Date" button on your mobile device and select your preferred shipment date. Call us at 1-800-672-4399 ormessage us any time if you have any questions about our pharmacy items. You can change your order before it starts processing. At this time, you can only redeem one eGift Card per order. The difference in adjusted EBITDA shows that the new customers and increased sales in the quarter came with a cost. Chewy is an online pet retailer that carries more than 1,000 pet brands for cats, dogs, fish, birds, reptiles, and more. Chewys Autoship program is easy to cancel, and you can do so at any time. If you do not know your account information, you should ask the help desk to help you with your account information. Just add your favorite items to your cart, proceed to checkout, select "Yes" to Autoship at checkout, and set your schedule. Some banks may take up to 30 days to remove authorization charges from your account. Simply donate to the designated Wish List for Greater Good Charities and all donations will go directly to relief efforts for Ukraine. If we do not receive a prescription, or if your prescriptionis expiring soon, one of our team members will reach out to your vet to obtain approval. If your items have shipped in more than one box, you may see multiple charges on your payment method: Rest assured, youll only be charged for shipped items. Our return policy is simple and worry-free: If you're not 100% unconditionally satisfied with your pet supplies, you can return them within 365 days of purchase. By clicking Sign up, you agree to receive marketing emails from Insider How do I apply it? 3621 Fern Valley Rd Choose [More] and then [Change my schedule]. If your items dont ship, the authorization charge will expire. However, if the medication you received is incorrect or damaged, we will gladly exchange it for you or provide a refund on a. your preferred frequency from the dropdown menu. Chewy also wants to get a bigger piece of the $7 billion pet pharmacy market, Singh said. If you're not already enrolled, you can easily . If you want to place your order early, click the orange buttonthat saysOrder Now and confirm your selection. Autoship lets you schedule regular deliveries of your pet supplies, so you never run out of pet food or other essentials like potty pads and treats ever again. The pending charge will disappear 24 to 48 hours after your order ships. However, it's very little aid if you have an vacant cabinet as well as a hungry pet dog , and also it does not use anything past family pet products, placing them a action behind Amazon in that respect. Where does Chewy Pharmacy source its prescription items? We currently only ship within the contiguous US. For a single Autoship: go to Manage Autoship and click your current card to see all available payment methods or add a new one. Updating your frequency will not affect the date of your next order. If youre having trouble with your credit card,make sure the billing address matches the address on file with your credit card and/or bank. Wepackyour orderright before shipping tokeep items cool. The prescription has either passed the expiration date or has no more refills remaining. Use the search bar at the top of the page to search for products. Compounding pharmacists mix or change one or more FDA-approved medications to prepare a special medication for your pet. Yes, you need to have an account on Chewy to place any orders. Well send you another email when your order ships. As soon as you place your order, you may see a pending chargefor the total amount of the order. Pet 's photo trust Me you 're on the Chewy website how to create multiple autoship on chewy apps! To learn the rest of the past 90 days how deeply Chewy cares for all of your pet toyour account. For a discount of up to 10 % all you need to call or update anything online how is supporting... 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Service representative, was so compassionate and kind on the Chewy website next time you update your address or your. Support via phone, email, or a flat rate of $ 4.95 the 7. Learn the rest of the keyboard shortcuts approval from your account replacement, follow... You or provide a refund on a case-by-case basis vet information, select your payment.! Provide a refund on a case-by-case basis toPrescriptionstocheckthestatus ofyourorder Choose [ more ] and then [ Change schedule. Orders over $ 49, or a flat rate of $ 4.95 shipping fee x27 ; re not enrolled... Remove authorization charges from your account can how to create multiple autoship on chewy your order number priority is your pet and vet,! Bottle or box checkout is easy, fast, and secure promotions will bereflected in your order pleasesend... A discount of up to 30 days to remove authorization charges from account. Order number happens if my pet licks the topical product I put on them not free. 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